Thank You for calling Cbeyond
Where we are an equal opportunity employer and therefore, you will be talking to many mentally handicapped customer service representatives.
It has been a rare occurrence that I have spoken with anyone remotely competent over at the customer care department of CBeyond. (I hope someone stumbles upon this and realizes they are possibly one of the many retarded drones I hate talking to). It seems that if you request anything more than adding another line or service they all seem to spend more time drooling on their keyboards than actually assisting you with an issue.
I don’t know how many times I get transferred from idiot to idiot before I have one teeny tiny issue remotely addressed. They always say the same thing “Oh I am sorry I thought you needed ______” well asshat- perhaps you should have spent 5.4 more milliseconds on listening to what my actual issue was before cutting me off and transferring me over to another fucking monkey that doesn’t know how to do their job.
I mean really guy, I am asking to UNFORWARD a number - which I HAVE NO IDEA why that option is not available for people to do over the internet. I get that there are a lot of retards and so there is a customer care line for the computer illiterate to call, but I am not one of those people and I would much rather spend 5 seconds clicking on a stupid button then 30 min talking to more than one representative that can’t unforward a MUTHAEFFIN cellphone number.
WHICH - FINALLY after the dude says I DON’T HAVE THAT SERVICE and I explain, look guy - I apparently do because I AM CALLING MY MOBILE NUMBER right now and its being forwarded to another line. SO putting me on hold for 5 min to figure out that I am right, he comes back and says ok its done.
What he did do was
1) fix my issue by unforwarding my phone
2) wiped out all the data I had on my mobile number
So I ask - hey why is my voicemail message gone? What did you do? He goes well I am sorry I guess you just have to re-record it. I was like - so that’s your solution? To just record it over again? GENIUS!
So I had to reinstate another passcode, reinstate my voice recordings and my voicemail message. I had one that was a lot longer and more detailed but considering how we are sticking with CBeyond for possibly the duration of my role here - I am making it short and sweet because I guarantee that Customer service at Cbeyond will FUCK it up.
We pay nearly 2000/mo and they can’t even employ a handful of nitwits that can read off a list of common issues and how to troubleshoot them.
Update *apparently they re-forwarded my cell number to some outside business called Win Media. Glorious. It took me (not exaggerating) 20 minutes to get them to figure out what the hell they did. Apparently the resolution was taking the battery out of the back of my cell and putting it back in.
IT support for dummies
I think as a general rule of thumb, three basic computer courses should be a REQUIREMENT in all school curriculums. AND, I propose a mandated required class for those persons not in school but work with computers.
Particularly, the topics I would like addressed is, the location of the power button on a PC Tower. That would be a fantastic start!
Seeing as how we are knee deep in the wonderful wireless age, I also recommend topics discussing how to work with wireless devices. Oh it wouldn’t be a bad idea either to have people run down a list of things they should do before calling their IT support team. Oh I don’t know like calling their ISP to first confirm that the internet isn’t down in their area?
I am so frustrated. What other opportunity options does one have? Specfically for a person that cannot absolutely stand talking to the most ignorant and inept people of the world. Serving tables is out, my dental job is out, IT support is definitely out. Why could I have just been born with bigger tits and lower morale. I would be making a lot of money, off of stupid people of course, but all I would have to do is dance and shake my tits, I wouldn’t have to explain to someone how to reboot their machine. A conversation which shouldnt last more than three seconds and somehow it does.
I have had the most frustrating few days here. At least with this profession I don’t have people arguing that they know more than me, they are quite aware that they are mentally incapable of figuring out how these wonderful machines work.
And I suppose I am thankful that the majority of calls that come in require a reboot of the system and things are back up and running again, or just replacing batteries on a mouse.
NEWS TO THOSE COMPUTER ILLITERATE FOLKS, you would have to be smart or really really really fucking stupid to really screw up a computer. Do not be afraid to unplug, reboot, restart, shut down. Do not be afraid to touch your computer if it goes black or blue screen. You can’t break it as easily as you think you can. My position is, you would have to go to a site that warns you of virus downloads, click on the download, run the exe file in order to really eff your computer up.
Oh man today sucks.
Haterade
To the girl in the lunch room:
Blazer + Mini Skirt + Knee high F me boots does NOT equal classy business attire
I know I know, lots of people are doing the knee high boots these days, I did when I was in high-school. I have yet to see anyone sport a mini black skirt to work though, except you did today.
Someone should tell you that even though you wrapped a blazer around your inappropriate outfit, it doesn’t miraculously turn it into business attire. You still look like a stand-in for In Living Color’s fly girls.
It’s humorous what woman try to pass off as “business attire” these days. Because you have thin pink stripes in your collared shirt you think it appropriate to wear your hot pink stilettos? Sure.
Brainless vent
To the woman with overly colored processed stripped hay for hair: HAVE SOME FRIGGIN’ CONSIDERATION.
So for the past 5 times now that I have gotten coffee - the carafe’s have been empty. I do my due diligence and ensure that my fellow caff-fiends have their morning doses of coffee to start their day with. I dump the filter, place a new one in, open the bag of coffee and prepare for a brew. TWO TIMES NOW - standing there, IN FRONT OF THE EMPTY carafe - I have had people walk in front of me with no regard whatsoever as to why I MIGHT posssssbily be standing there with the coffee filter. The coffee makers we have here have a spout at the upper right that allows you to get hot water (you know for tea, hot coco, whatev). There are typically two coffee makers side by side (we drink a WHOLE bunch here) It would be soooo illogical to step aside and use the one that isn’t being occupied nor in the process of being refilled. I mean its so far away being 5 cm away and all.
CRIPES! TWO TIMES two ridiculously inconsiderate WOMAN have waddled their flabby asses in front of me to utilize the coffee maker I am currently trying to refill. No turn around to say sorry, no turn around to smile that universal (I’m an idiot I didn’t realize what i was doing) smile.
I just hate a lot of people. These are the types of people I hate. The other types are the ones that don’t friggin wave to me when I let them in front of me. that’s right I L E T you!
UGH. So Lady with the ugly red poofy hair, the dripping 80’s style Cyndi Lauper makeup and horribly put together outfit. I HATE YOU because you inconsiderately bumped your fat ass in front of me when I was trying to make coffee.
Oh how humbling
Most of my friend’s already have this bit of information, but as many of you already know. I am on the hunt for another job. I need all the networking I can get. What can I do you ask? Anything and everything. I believe in this 100%. Now, its getting THEM to believe that I am capable of it. Looking for a job has made me feel a little bit bitter towards the idea of education, spending a lot of money on schooling only to come out realizing you should have 1) paid for a really prestigious school 2) slept with your friends father who is the CEO of (name a multi billion dollar company) , or lastly 3) skipped college and have a 4-5 year start on everyone else.
So much for employers who harp on needing a Bachelors or greater. It’s not enough that we slaved in college only to be met with a saturation in the economy, and this is the best “4-5 experience needed” really? because I could have gotten that 4-5 years experience needed but I chose to go to college. I know stupid me. I highly believe that if you pay for college they shouldn’t just stop at “providing you the resources” necessary to find employment, they should get you a job; or at least a temporary position. Perhaps even consider having a banquet of a bunch of big wigs so you can meet and greet and do that elbow rubbing necessary to get a job these days. I am tempted to buy a fake Texas Tech or A&M ring just to pass the first round of interviews. Heck, attach a photo of me wearing the ring and attaching it to my resume. It seems I can’t even get to the interviewing round.
I definitely don’t miss looking for a job. I also am not as stressed or unhappy - that is the trade off. Good thing my momma taught me how to save and be financially savvy. Thanks mom!
Well - this brief rant was brought to you by an unemployed aspiring photographer who wishes she could fight the system. Thanks for tuning in.
Exciting New Year! w/ lots of plugs
Sorry folks, have been super busy here. I celebrated New Years with some close friends of mine and we checked out The Cavern off of Lower Greenville, and the music was absolutely rocking. Cool out crew with residents Schwa and Big J downstairs and Keith P and Killtronix was upstairs. They usually play Mondays at The Cavern. Check it out!
Also, have been working with Mark Garcia from MadInkDesign and also with After5. We recently went out and did a shoot of JB from Richmind Records. It was on location at the studio in Dallas. I had a lot of fun, completely new experience. I have a few photos up on flickr, have about 500 to go through so its going to take some time. Considering how it was my first time to do an “actual shoot” with strobe lights and equipment, I think I did a pretty good job. Mark has been very supportive allowing me to work with him on different projects he has going. Checkout the website for MadInk if you are interested in media design or graphics, banners, signs, car wraps etc. www.Madinkdallas.com. (thats my plug, where’s my money?)
Also went nightshooting in dallas when it was about 27 degrees outside, I managed to get a few decent shots, those I haven’t had a chance to go through either.
And thats a wrap!
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