IT support for dummies
I think as a general rule of thumb, three basic computer courses should be a REQUIREMENT in all school curriculums. AND, I propose a mandated required class for those persons not in school but work with computers.
Particularly, the topics I would like addressed is, the location of the power button on a PC Tower. That would be a fantastic start!
Seeing as how we are knee deep in the wonderful wireless age, I also recommend topics discussing how to work with wireless devices. Oh it wouldn’t be a bad idea either to have people run down a list of things they should do before calling their IT support team. Oh I don’t know like calling their ISP to first confirm that the internet isn’t down in their area?
I am so frustrated. What other opportunity options does one have? Specfically for a person that cannot absolutely stand talking to the most ignorant and inept people of the world. Serving tables is out, my dental job is out, IT support is definitely out. Why could I have just been born with bigger tits and lower morale. I would be making a lot of money, off of stupid people of course, but all I would have to do is dance and shake my tits, I wouldn’t have to explain to someone how to reboot their machine. A conversation which shouldnt last more than three seconds and somehow it does.
I have had the most frustrating few days here. At least with this profession I don’t have people arguing that they know more than me, they are quite aware that they are mentally incapable of figuring out how these wonderful machines work.
And I suppose I am thankful that the majority of calls that come in require a reboot of the system and things are back up and running again, or just replacing batteries on a mouse.
NEWS TO THOSE COMPUTER ILLITERATE FOLKS, you would have to be smart or really really really fucking stupid to really screw up a computer. Do not be afraid to unplug, reboot, restart, shut down. Do not be afraid to touch your computer if it goes black or blue screen. You can’t break it as easily as you think you can. My position is, you would have to go to a site that warns you of virus downloads, click on the download, run the exe file in order to really eff your computer up.
Oh man today sucks.
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